- Where do I obtain my Resident ID or Pin #?
- I received an invalid Resident ID or Pin # message, what do I do?
- What do I do if the system says that my username or password is invalid?
- I know my username, but I forgot my password. How can I get my password?
- I forgot my username and password. How can I get this information?
- Can I change the username and password on my account?
- How long after I make my payment will the money be available in my
account(s)?
- When are my payments reflected in the balances?
- How can I obtain a refund?
- Can I set up low account balance notifications?
- How can I see the purchases made in the cafeteria or the purchase
history of the account?
- Can I make payments to multiple accounts with one payment?
- How often do I have to re-register my account?
- How secure is my on-line or telephone transaction?
Where do I obtain my Resident ID or Pin #?
A Resident ID or Pin # can be obtained by contacting the dietary office at the community.
The number may also be on your billing or invoice statement.
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I received an invalid Resident ID or Pin # message, what do I do?
A Resident ID or Pin # can be obtained by contacting the dietary office at the community.
The number may also be on your billing or invoice statement.
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What do I do if the system says that my username or password is invalid?
Simply click on the Forgot user name or password in the Secure sign in area of the
home page. For security purposes you will need to know the email address you originally
set up your account.
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I know my username, but I forgot my password. How can I get my password?
Simply click on the Forgot user name or password in the Secure sign in area of the
home page. For security purposes you will need to know the email address you originally
set up your account.
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I forgot my username and password. How can I get this information?
Simply click on the Forgot user name or password in the Secure sign in area of the
home page. For security purposes you will need to know the email address you originally
set up your account.
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Can I change the username and password on my account?
For security purposes, the username is not changeable. However, you may edit the
password by going to your "user profile" settings in the "preferences" section of
the home page. Simply click on "Change Password" under the "Username" section and
type in your old and new password.
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How long after I make my payment will the money be available in my account(s)?
In most cases it is available within 24 hours. Occasionally, external factors may
affect this process and could delay when the funds are received by the community.
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When are my payments reflected in the balances?
The MyResidentOnline balances displayed are immediately displayed in the pending
payments area. Once MyResidentOnline transfers the money to your patron’s community
it is available for use. In most cases this is available within minutes but could
take up to 48 hours.
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How can I obtain a refund?
All refunds are handled by the Dietary office. All methods for refunds are determined
solely by the Dietary Office. Please contact your community for information or refund
request.
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Can I set up low account balance notifications?
MyResidentOnline provides the capability to set individual Low Balance limit amounts
for each of your accounts. If the balance of any account goes below the limit, MyResidentOnline
will send you an email.
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How can I see the purchases made in the cafeteria or the purchase history of
the account?
Each community sets the option to allow purchase history. If your community allows
this function, you will see a "View purchase History" button on the home page. Simply
click this button. Occasionally, outside factors may cause disruption of this service.
You may also contact your dietary office to obtain a complete print out of activities.
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Can I make payments to multiple accounts with one payment?
Yes.
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How often do I have to re-register my account?
MyResidentOnline only requires a one-time, free registration. You will not need
to re-register your account at any point, even if you have a new resident entering
the community. Simply go to the "Manage Residents" option under "preferences" on
the home page and follow the simple instructions to add/delete your resident.
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How secure is my on-line or telephone transaction?
MyResidentOnline offers the 128 bit encryption with SSL/ secure socket layer. We
are certified by VISA for its CISP/Cardholder Information Security program. This
certification is VISA's highest security protocol.
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